Operational Excellence

We collaborate with you to improve, transform or automate your operations and optimize key capabilities and value streams to achieve desired business outcomes.

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Your operations and processes are fundamental to your company’s ability to deliver value to get you where you want to be.

Evolving marketplace competition and digital technology disruption requires companies to reimagine their operations and processes in a holistic way to stay ahead of competitors and drive desired business outcomes.

Our Operational Excellence practice enables organizations to address these challenges by architecting and delivering world-class business capabilities while acting as a key pillar in any successful business transformation.

Robotic Process Automation

Why should your customers and employees have to be burdened with manually intensive tasks? Wouldn’t you rather have your staff spend their time working on solving complex problems? With Robotic Process Automation, you can make that a reality.

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Colleen Ohl

National Operational Excellence Co-Lead

Business Consulting Services

Kent Hansen

National Operational Excellence Co-Lead

Business Consulting Services

Operational excellence can be a game-changer when it comes to solving many of the competitive challenges that companies face today. Companies that effectively leverage operational excellence to address opportunities and threats have an advantage in the marketplace — and uniquely position themselves to deliver unmatched value to internal and external customers.

Operational excellence has a significant impact on company performance; a key is understanding what you’re trying to achieve. Here are the six primary value drivers for operational excellence:

Financial Performance

Optimize the use of assets and resources augmented by revenue growth to deliver strong financial results and competitive advantage.

Business Agility

Adapt rapidly to market opportunities and threats in a cost-effective and productive manner (for example, processes enabled via flexible technology).

Customer Experience

Exceed internal and external customer expectations around quality, customer service and responsiveness while minimizing defects.

Reliability & Predictability

Deliver predictable, repeatable and consistent operational performance

Visibility & Transparency

Enhance visibility of processes and performance through metrics, SLAs, and escalation that allows future issues to be anticipated and corrected proactively.

Scalability

Expand and grow operations efficiently without adding resources, headcount, or cost.

ASSESSMENT

What’s Your Enterprise Automation Maturity?

Wondering how effective your automation program is and what your next steps should be? Our enterprise automation maturity assessment will help you identify where you are at in your automation journey and what you can do to take it to the next level.

Download the self-assessment to learn how blending Robotic Process Automation with Business Process Management and Artificial Intelligence can transform how your business operates for the better.

VIEW ASSESSMENT

Client Stories

We scale our offerings to meet your needs. Our teams have partnered with companies to achieve operational excellence to benefit the six value drivers mentioned above:

Financial Performance, Reliability & Predictability: Keeping Bakery Automation Fresh with Operational Excellence
Business Agility, Visibility & Transparency: Life and Annuities Provider Gets New Business Paperless Process
Customer Experience: Customer Experience Transformation: Improving Customer Retention With Business Process Management
Scalability: Business Transformation Initiative to Sustain Historic Growth

Each of our services work hand-in-hand with one another to drive, enable and sustain process improvements across the organization. Learn more:

Business Architecture

Are you having difficulty realizing your strategy or business transformation objectives? Together, we define how your organization, processes, metrics, and technologies need to be structured, configured, and integrated to support business strategies and achieve desired outcomes.

Business Process Improvement (BPI)

You’re looking for a lasting, flexible business process improvement solution that can change with your needs — not as a temporary fix. We work with you to deliver measurable operational improvements and results that are sustainable and built on your needs.

Business Process Management (BPM)

You need a disciplined approach to business that gives you understanding, visibility and control while ensuring effective communication. We drive process management through a combined effort of business and IT, and leveraging our “modified agile” implementation methodology.

Enterprise Automation Services

When implemented strategically, enterprise automation helps fill the gaps between siloed systems. Our enterprise automation consultants deliver tailored solutions across business processes, workflow and data automation.

Enterprise OPEX Enablement

Your organization needs to focus on aligning, communicating, engaging and training to enable enterprise-wide operational excellence. We can help you by establishing a process-first organization and culture.

Hyperautomation Consulting Services

Hyperautomation is about connecting both new and legacy technologies with their appropriate skills. RPA often acts as the glue that connects these tools and skills together.

Operational Assessment and Roadmap

You need a holistic approach to operational excellence — one that includes people, processes, information and technology. We identify and prioritize improvement opportunities based on your business strategy, desired outcomes and organizational readiness.

Performance Measurement

To continuously improve, your company needs to focus on the future while recognizing the past, and one way to do that is with consistent measurable results. We drive operational improvement through the definition and alignment of metrics, balanced scorecards and reports to targeted outcomes.

RPA as a Service

Our RPA as a Service experts build and manage your RPA bots and infrastructure so your staff can focus on higher-value work.

ON-DEMAND WEBINAR

RPA as a Service: Is Easy Button Automation Right for You?

Are you having a hard time getting leadership to buy in to your Robotic Process Automation program? Don’t let fears about required infrastructure and resources stop you from reaping the benefits of RPA.

In our on-demand webinar, our strategists highlight how RPA as a service requires fewer upfront resources and allows greater flexibility in scale and pricing.

WATCH THE WEBINAR

Bringing It All Together

Our approach balances delivering immediate improvements with building an operational foundation, which enables ongoing and sustainable improvements. Our goal is to “Think Big, Start Small, and Act Quickly” to enable an agile delivery model within your organization.

Simply put, we couldn’t be where we are today without Centric’s help. The deep technical expertise that every Centric team member has demonstrated, combined with Centric’s partnering approach, has established a foundational RPA capability for Corridor that we can continue to leverage for further growth.

Des Varady, CEO, Corridor Group